Jen is an experienced social media community manager with more than eight years experience developing online communities, and more than a decade of experience managing projects and coordinating teams to stay on-task and on budget.
She has received accolades from her clients as a patient trainer who empowers people to learn how to build communities on behalf of their business or non-profit on multiple platforms, including Facebook, Twitter, Instagram, and WordPress. Jen believes in a thoughtful balance of genuine engagement, strategic paid advertising, and continuous adaptation based on metrics. She focuses on encouraging organizations to be genuine, engaging, and to contribute positively to their communities.
Jen is an advocate for community building and volunteers in her home community. She sits on the City Grant Committee and the Intelligent City Advisory Committee for the City of New Westminster, as well as volunteers for KidSport New West, NEXT New West and is the president for the Royal City Farmers Market. Jen was a NEXTUp Award recipient in 2012.
Jen Arbo is great! Our organization was involved in a website build where I was introduced to and had the pleasure of working with Jen. She made things easy to understand and took the fear out of ‘breaking it’. Jen is very patient and well organized – this worked very well for me, someone who didn’t understand the jargon and sometimes needed to ask a question another way to make sure I understood what we were really talking about. I love that Jen follows up – after a call or a training session she would summarize our discussions, set out to do’s (my homework) and remind me of the next steps. This was very useful for me as I was lead on the website build, and did my best to keep up with my regular duties. It was nice to have a quick reference list to check off as I worked through items. At times it wasn’t convenient for a call so Jen used her skills to throw together a quick video to walk me through a process. Now I have summary notes and videos as reminders as we start to walk through our new site. With a great attitude, variety of training techniques and her calm, positive approach, I would not hesitate to suggest Jen Arbo as your trainer!
– Colleen Obleman, Marketing Manager, Canadian Mortgage Professionals Inc.
Jen is a gifted, professional writer and has just completed the copy for my new website. I was impressed with how she intuitively understood what I needed to communicate, found my voice in writing and also communicated with me along the way. When I got busy, she kept on top of the timeline and nudged me along to make sure we finished early and within budget. Overall, I am so very pleased that she has me in captured a light, playful tone while still handling deep content in a respectful way.
-Anne Whitmore, Owner, Divafish Communications